Microtel Netlinks Pvt. Ltd. (“Microtel”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how information is handled when you use the Al-Wisaal mobile application.
Al-Wisaal is a private video source and display control application intended for authorised users of configured video distribution systems.
Al-Wisaal may process the following information as necessary to provide its functionality:
This information may be stored on our backend system for system operation, administration, troubleshooting, security and audit purposes.
Al-Wisaal may allow previously valid login credentials to be remembered on the user's device for convenience.
This information is stored locally on the device and is used only to assist the user in signing in to Al-Wisaal.
Users should ensure that their device is appropriately protected against unauthorised access.
Information processed through Al-Wisaal is used only for purposes including:
Al-Wisaal does not use personal information for advertising.
The application does not provide third-party advertising and is not designed to track users across other applications or websites for advertising purposes.
We do not sell or rent users' personal information to advertisers or other third parties.
Information may be accessible only to authorised administrators, technical personnel or service providers where reasonably necessary to operate, maintain or support the Al-Wisaal system.
We may also disclose information where required by applicable law, legal process or governmental authority.
Operational and account information may be retained for as long as reasonably necessary to:
Information that is no longer required may be deleted or anonymised where appropriate.
We take reasonable technical and organisational measures to protect information from unauthorised access, misuse, alteration or disclosure.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
Users are responsible for keeping their login credentials confidential and for preventing unauthorised access to their devices.
Al-Wisaal is an operational application intended for authorised users of participating organisations. It is not specifically directed towards children and does not intentionally collect personal information from children for advertising, social networking or entertainment purposes.
Al-Wisaal does not provide:
Al-Wisaal may communicate with backend systems operated or authorised by Microtel Netlinks Pvt. Ltd. or the organisation using the application.
The app is not designed to provide unrestricted internet browsing.
Where applicable, users may contact their organisation administrator or Microtel Netlinks Pvt. Ltd. to request information regarding their account or operational records.
Subject to applicable laws and organisational requirements, users may request correction or deletion of eligible personal information.
We may update this Privacy Policy from time to time to reflect changes to the application, applicable laws or our data-handling practices.
Updates will be published on this page together with the revised effective date.